Privacy Policy

Effective Date: 7 August 2017
Last Updated: 2026

Arius Holidays & Travels respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, services, and travel-related products.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About This Policy

This Privacy Policy applies to personal information collected by Arius Holidays & Travels through our websites, online platforms, enquiries, bookings, customer-service channels, and other interactions with us.

In this policy:

"We", "us", "our" means Arius Holidays & Travels.
"You", "your", "user" means the person using our website or services.
"Website" refers to our websites and associated digital platforms.

2. Information We Collect

Depending on the services you request, we may collect the following information.

Identity Information

First and last name
Title
Date of birth where required
Passport details
Other identification information required for travel services

Contact Information

Residential or business address
Email address
Telephone/mobile number

Booking & Transaction Information

Travel bookings
Passenger information
Hotel reservations
Flight and train bookings
Payment and transaction details
Travel preferences
Information relating to other travellers included in your booking

When you provide information about another traveller, you confirm that you have the authority and necessary consent to provide that information to us.

Visa & Travel Documentation

When providing visa or related services, we may process documents such as:

Passport copies
Photographs
Visa application forms
Bank statements
Travel documents
Supporting documents required by the relevant embassy or authority

We only use such information for the relevant service and associated legitimate purposes.

Technical Information

When you use our website, we may collect:

IP address
Browser type and version
Device information
Operating system
Time zone
Website activity
Pages visited
Referring websites
Login information where applicable

3. How We Collect Information

We may collect information through:

Website enquiries
Booking and quotation requests
Phone calls
Emails
Customer-service interactions
Newsletter subscriptions
Surveys and feedback
Promotions and competitions
Online or offline events
Cookies and similar technologies
Third-party platforms and service providers

4. How We Use Your Information

We may use your information to:

Process bookings and reservations.
Prepare travel quotations and itineraries.
Arrange flights, hotels, transfers, activities, and other travel services.
Process visa applications.
Communicate booking confirmations and updates.
Contact you regarding your travel arrangements.
Provide customer support.
Process payments and refunds.
Send travel documents and vouchers.
Improve our products and services.
Personalise your website experience.
Request reviews and feedback.
Send newsletters, offers, and promotional communications where permitted.
Prevent fraud and misuse.
Maintain the security of our systems.
Meet legal and regulatory requirements.

5. Marketing Communications

With appropriate consent or where otherwise permitted by law, we may send information about:

New travel packages
Special offers
Promotions
Travel information
Events
Newsletters
Other Arius Holidays services

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or contacting us.

6. Sharing Your Information

We may share necessary information with trusted third parties when required to provide the services requested by you.

These may include:

Airlines
Hotels
Railways
Bus and transport operators
Car rental companies
Cruise operators
Tour operators
Visa processing centres
Embassies and consulates
Travel insurance providers
Payment processors
Technology and hosting providers
Professional advisers
Business partners and service providers

We only share information that is reasonably necessary for the relevant purpose.

7. Service Providers

Some third parties process information on our behalf, including providers of:

Payment processing
Website hosting
Data storage
Information technology
Customer support
Analytics
Marketing services

We expect service providers handling personal information on our behalf to maintain appropriate security and confidentiality.

8. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us:

Remember preferences.
Improve website performance.
Understand website traffic.
Improve user experience.
Provide relevant content.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Loss.
Misuse.
Alteration.
Disclosure.
Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing services.
Maintaining booking records.
Meeting legal requirements.
Accounting and reporting.
Resolving disputes.
Preventing fraud.
Protecting our legal interests.

Where information is anonymised so that it can no longer identify an individual, it may be retained for research or statistical purposes.

12. Your Rights

Subject to applicable law, you may have rights to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information in appropriate circumstances.
Request restriction of processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request portability of certain information.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Children's Information

Our services are intended for general audiences. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Where travel services require information relating to a minor, such information should be provided by a parent, guardian, or authorised adult.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

The updated policy will be published on our website with the revised date.

15. Contact Us

Arius Holidays & Travels
20, Vidyaranyapura Main Rd, beside HDFC Bank, NTI Layout, Vidyaranyapura, Bengaluru, Karnataka 560097, India

Email: info@ariusholidays.com
Phone: +91 81978 26383 / +91 89517 93838 / +91 81970 28038