Refund & Cancellation Policy

Effective Date: 7 August 2017
Last Updated: 2026

At Arius Holidays & Travels, we strive to provide a smooth travel experience. We understand that plans may change and have therefore established the following cancellation and refund guidelines.

All refunds and cancellations are subject to the terms of the respective airline, hotel, railway, cruise operator, transport provider, visa centre, activity provider, or other service provider involved in the booking.

1. General Cancellation Policy

Customers wishing to cancel a booking should contact Arius Holidays as soon as possible.

Cancellation requests should be submitted through our official customer-service channels.

The amount refundable will depend on:

• Date of cancellation.
• Type of service booked.
• Supplier's cancellation policy.
• Applicable cancellation charges.
• Non-refundable amounts.
• Payment gateway or banking charges.
• Taxes and government fees.
• Service or consultation fees.

2. Hotel Cancellation

Hotel refunds are subject to the cancellation policy of the respective hotel.

Where a hotel permits a refund, Arius Holidays will process the refundable amount received from the hotel, after deduction of any applicable charges.

Non-refundable hotel bookings will generally not qualify for a refund.

3. Flight Cancellation

Flight cancellations and refunds are governed by the relevant airline's fare rules and cancellation policy.

Any airline cancellation charges, administrative charges, fare differences, or other applicable fees may be deducted before the refund is processed.

Where an airline provides a refundable amount, Arius Holidays will process the applicable refund after receiving it from the airline.

4. Train Cancellation

Train bookings are subject to the applicable railway cancellation rules.

Any refund will be processed according to the railway's refund policy after applicable charges have been deducted.

5. Car & Transfer Services

Where car rental or private transfer services are included in a booking, refunds will depend on the relevant supplier's cancellation terms.

We will make reasonable efforts to recover refundable amounts from the supplier on the customer's behalf.

6. Activities & Tours

Cancellation and refund conditions for activities, excursions, attractions, tours, and experiences are governed by the respective provider.

Where the supplier permits a refund, the applicable refundable amount will be processed after deduction of relevant charges.

7. Service & Consultation Fees

Consultation, planning, booking, and service fees charged by Arius Holidays may be non-refundable once the service has been provided or the booking process has commenced.

Any specific service fee and its refund conditions will be communicated to the customer at the time of booking.

8. Last-Minute Cancellation

For cancellations made 21 days or less before the trip start date, a cancellation fee of INR 6,000 may apply.

This charge is in addition to cancellation fees imposed by airlines, hotels, tour operators, or other suppliers.

The actual refund may therefore be lower depending on the supplier's cancellation terms.

9. Taxes & Government Charges

Taxes, government fees, visa fees, processing charges, and other statutory charges may be non-refundable where the relevant authority or supplier does not provide a refund.

Any refundable amount will be calculated after applicable non-refundable charges have been deducted.

10. Visa Cancellation & Refund

Visa applications are subject to the terms of the relevant embassy, consulate, visa centre, or outsourcing agency.

Before submission

If a visa application is cancelled before Arius Holidays has submitted the application to the relevant authority, the applicable refundable amount may be returned after deduction of any applicable service or processing charges.

After submission

Once an application has been submitted to the relevant embassy, consulate, or visa-processing authority, the applicable visa and service fees may become non-refundable.

Government fees and third-party charges are generally subject to the policies of the relevant authority.

11. VFS / Visa Appointment Cancellation

Where visa appointments are handled through VFS Global or another authorised visa-processing centre, rescheduling, cancellation, and no-show rules are governed by that organisation's policies.

Arius Holidays may assist customers with rescheduling where possible.

Any applicable rescheduling or appointment fees will be payable by the customer.

12. No-Show

If a customer fails to appear for a scheduled flight, hotel check-in, transfer, activity, visa appointment, or other service, the booking will be treated as a no-show where applicable.

Refunds and rescheduling will then be subject to the relevant supplier's no-show policy.

A no-show may result in the loss of the booking amount.

13. Rescheduling

Rescheduling is subject to availability and the policies of the relevant service provider.

Additional charges may include:

• Airline rescheduling fees.
• Fare differences.
• Hotel amendment charges.
• Supplier fees.
• Visa appointment rescheduling fees.
• Arius Holidays administrative charges where applicable.

14. Refund Processing Time

Refunds will be processed after the relevant supplier has confirmed and released the refundable amount.

For visa-related refunds, the processing period may generally be 30–45 days, depending on the service provider and payment method.

For other travel services, the processing time may vary depending on the airline, hotel, railway, payment gateway, bank, or other supplier.

15. Refund Method

Where possible, refunds will be made to the original payment method.

For credit/debit card payments, refunds may be credited back to the same card.

For bank transfers or other payment methods, refunds may be processed through the original payment channel or another agreed method.

Any applicable payment gateway, bank, or transaction charges may be deducted from the refund.

16. Force Majeure

Refunds arising from events beyond the reasonable control of Arius Holidays will be governed by the policies of the respective service providers.

Such circumstances may include:

• Natural disasters.
• Pandemics.
• War.
• Civil unrest.
• Government restrictions.
• Strikes.
• Flight disruptions.
• Border closures.
• Severe weather.
• Other unforeseen circumstances.

Arius Holidays will make reasonable efforts to assist customers in obtaining any refund or alternative arrangement available from the relevant provider.

17. Changes to Travel Arrangements

If an airline, hotel, tour operator, or other supplier changes or cancels a service, Arius Holidays will communicate the available options to the customer where information is provided to us.

Alternative arrangements, refunds, or credits will depend on the policies of the relevant supplier.

18. Foreign Exchange

Arius Holidays does not directly provide foreign exchange services unless specifically stated.

We are not responsible for losses arising from currency conversion, exchange-rate fluctuations, foreign exchange commissions, or third-party foreign exchange services.

19. Important Note

A refund is not guaranteed simply because a customer cancels a booking. The final refund amount depends on the applicable supplier's terms and the specific booking conditions communicated at the time of purchase.

Customers should carefully review their quotation, invoice, booking confirmation, and cancellation conditions before making payment.

20. Policy Changes

Arius Holidays reserves the right to modify this Refund & Cancellation Policy from time to time.

Changes will become effective when published on our website unless otherwise specified.

21. Contact for Cancellation & Refund Requests

Arius Holidays & Travels
20, Vidyaranyapura Main Rd, beside HDFC Bank, NTI Layout, Vidyaranyapura, Bengaluru, Karnataka 560097, India

Email: info@ariusholidays.com
Phone: +91 81978 26383 / +91 89517 93838 / +91 81970 28038

Website: Arius Holidays